What! Call us at (866) 796-0512. . That resulted in a cost to me of $707.00 for a new board, (just the part.) Discuss the issues you have had with Consumers Energy and work with their customer service team to find a resolution. No service call fees, no charge for covered labor and parts. Desired outcome: We received a form in the mail to sign and return indicating our acceptance of the plan. I tried calling the number on one of the letters received for this pipeline update - to no avail - there is no one to answer the following number: [protected] In their letter they recommend that I turn my claim over to my insurance carrier. This morning I called in again and was told the original call was marked as completed. I dont know if initially there was a limit. For the best performance on this website and others, please upgrade BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I have been waiting on hold for 45 minutes. BBB is here to help. Below are some ways to help protect yourself. What You Should Know About the Appliance Service Plan : YES: NO: Consumers Appliance Service Plan May 2023 Consumers Appliance Service Plan - If you are looking for reliable service plan with flexible options then try review our offers. Even if youre not currently enrolled in one of our Home Protection Plus service plans, you can use our trustworthy, licensed, local service technicians to repair your central air conditioning system, water heater and furnace. May 20, 2023 5:44 pm EDT Verified customer My bill I pay my bill every month on time. George, 46, of Genesee Township, who later added her freezer, pays about $27 a month for coverage that she considers an insurance. Desired outcome: Chris Rudesill. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Consumers Energy Customer Service. Unacceptable! The Energy Crisis Intervention Program (ECIP) or Fast Track is a one-time per funding year assistance program that helps income qualified households that are in a crisis situation with utility payment assistance on either their electric or gas bill in Orange County. I again filed a complaint with Consumers Energy. Thanks. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I need this "Appliance Plan" removed from my account and to be credited for its past charges. Payment Locations Locate a payment location near you: 10 Miles 25 Miles 50 Miles Gust said customers also can elect to have a copy of their bills sent to a third party for monitoring, which could have prevented the situation with Haicls friend. My neighbors were without power for two days each time they worked on the power lines. I CALLED THE STORE SEVERAL TIMES AND NO ONE ANSWERS, I WENT TO THE STORE AND SPOKE TO THE MANAGER *** AND HE SAID THEY WOULD SEND SOMEONE, I HAVE BEEN CALLING AND TEXTING AND NO ONE HAS COME. Get the peace of mind that comes with knowing that all your appliances are protected. The next morning, we called Consumers Power and told them of our problem. Unacceptable! They owe him his money back.. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Quit scamming your customers Consumers. Contacted consumers about a meter upgrade. They brought a big machine in my yard and tore up the grass in the process of the tree removal. The current energy conservation standard for gas-fired pool heaters is in terms of thermal efficiency (E t), which measures only active mode efficiency. Please contact: This amount is at the fault of miss handling my payments sent in by myself. We're sorry for any inconvenience and ask that you try again later today. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. - Disposed Refrigerant may or may not be recovered and reclaimed/destroyed, as required by law Foam is landfilled Fate of used oil, PCBs, mercury uncertain Metal components scrapped Old refrigerated appliances collected by municipalities and retailers may be either - Resold I have been charged since 2016 not even knowing it was on my bill for a kitchen plan and oh shame on me for not looking on my bill. For other service options, please explore Your Residential Hub. Get deep discounts on smart thermostats, LED lighting and more. Brian Wheeler 517-788-2394 Consumers Energy Company Informed Customer Consent Authorization Form. My expectations for sustainable electric supply have now dropped to what a person living in a third world country would expect, come on! Learn about how we can offer you assistance, Track your history & see how you use energy, Your price: $129 $Free with Smart Thermostat Program Enrollment! Click here to check whether our repair service is available in your area. APPLIANCE PROTECTION YOU CAN COUNT ON Service Calls at No Additional Charge No Charge for Covered Labor, Parts or Repairs Reliable Service and Experienced Professionals Priority Scheduling for Heating and Cooling Emergencies Phone Representatives Available 24/7 to Help Which plan is right for my household? They may try to steal passwords, account numbers, or Social Security numbers. I pay my bill every month on time. This latest outage started at 5:11 PM Wednesday 2/22/23 and has been out ever since. The offers are sent to the customer of record and that includes those customers living in an apartment, she said. The crew that came to upgrade service to homes on my street were very unproffesional and down right tyranical. We did not sign or return it. We are currently being billed an extra $40.99 a month for this plan. We could have been in touch with companies for scheduled visits for estimates 8 days ago! *. The message said I must call them back right away - that's not happening. Call 800-736-4147 The Home Protection Plus program is not regulated by the Michigan Public Service Commission. Only for gas! Natural gas emergency, leak or smell. President of Rare Discount towards a future purchase of appliance . NOW HIRING. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. What industry does Consumers Energy compete in? This review was chosen algorithmically as the most valued customer feedback. your browser. Ready into recruit or have questions? Bookmark this site for easy reference. BBB Business Profiles are subject to change at any time. Our innovative Solar Gardens program makes it easier than ever for you to subscribe to Michigan-made solar energy. Consumers also cut a lot of tree branches from the power lines in my back yard and left 3 huge piles of tree branches in the yard. Use the online form to submit a Public Records Act Request. I found the part online for $179 and change. Customer Reviews are not used in the calculation of BBB Rating. They send out a check and if you cash the check, youre automatically enrolled into the program, Haicl said. One Tuesday August 30th, I called in an issue with the tops of 2 trees hanging over the power line that goes from the pole to our home. For electricity to be restored and compensation for pain suffering and loss of food. We offer a range of renewable energy choices for your home and business. I was told to get a tree professionally and Consumers could come back and drop the wire until the tree problem was solved. I was finally able to navigate it to the point where I was able to speak to someone who said they would cancel the plan. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You'll be back up and running at no charge, with no separate fees for service calls, labor or parts. Appliance Service Plan does not affect your regulated utility service. Call 7-1-1 M-F, 8 a.m. - 5 p.m. Scammers try to trick you into giving them your personal information. 1 review for Consumersenergy, 1.0 stars: 'Several months back we received literature in the mail from Consumers Energyoffering a special price on coverage for major appliances. That evening we tried to turn on our AC and it did not function. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. This business offers home appliances for sale. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This will surely increase the credibility of your complaint. Desired outcome: This is a multi-location business. Share your photos and videos with others to prove the truth of your words. With Home Protection Plus, you'll have a single, predictable monthly feeand no budget-busting surprises. Desired outcome: Need to file a complaint? Years ago the electricity kept going out, my mother called and talk to a woman In Tampa Fl. All rights reserved. This will surely increase the credibility of your complaint. Use our new enlist by phone option at 1-888-507-4060 with enroll online. Contact Information Jackson, MI 49201-2357 Visit Website (800) 477-5050 Want a quote from this business? For suggestions to find the best web browser for you My vehicle fixed which will be a big job since it is on the rim of where the driver side window, hood and also on that side panel which the whole thing plus the hood would need replaced. The letter states that they are not responsible for the damages to my appliances. Starting June 3, 2023, our call center will be available 24/7/365 by calling 800-477-5050 to assist with emergency services like gas leaks, downed wires and outages. Replacement of my refrigerator. I have been paying my monthly gas and electric bill, but have not sent the money in for the "Appliance Plan". Had a whole house generator installed in November of 2022. They replaced the circuit board for the refrigerator's ice/water maker, but it fried immediately. I feel this is a situation that consumers needs to fix, I should not have to drive around in a nice car with dents, I still have the wood and also many pictures of the powerline that busted and went into my vehicle. When appliance issues happen, call us anytime. M-F, 8 a.m. - 4 p.m. Just this last month, I paid the entire bill, minus $10 . Customers who sign up for the plan are automatically re-enrolled in it for another 12 months unless they give 30-day notice that they want to withdraw, according to Consumers. 1 3 Business More phone numbers Consumers Energy website www.consumersenergy.com What are Consumers Energy's email addresses? The simple way to protect yourself against costly home repair bills. Our annual awards recognize unsung leaders who help advance California's clean energy goals. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Once they are enrolled, they do have a window of time where they can opt out without penalty and that would be 10 days, she said. If you don't want to pick up old appliances simply don't do it! Get a Quote Customer Complaints 210 complaints closed in last 3 years 92 complaints closed. } 5/5stars . https://www.ethicalcommunity.org/howardsappliances, International Association of Better Business Bureaus. My entire home smelled of burnt wire and the fire department was called to my home and my neighbors home. I called another company that specializes in cleaning dryer vents. Submit a complaint and get your issue resolved. My last month bill was $57.60. Haicl said he has called Genesee County and Oakland County community mental health offices and some churches to give them a heads up on the checks. Requested service on appliances thru the ASP program on March 13th, Consumers sent a service contractor technician to diagnose issue that afternoon and March 23rd ten days later a different contractors technician replaced the wrong part to correct the problem. To cancel Eligo today, not have to wait "2 billing cycles" for my gas rate to revert to what CE charges--which today is $6.18 per mcf. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Consumers Energy, Connect with Consumers Energy via Facebook at, Like, share & subscribe to Consumers Energy on YouTube at, See Consumers Energy's portfolio on LinkedIn at. My complaint centers around Consumers Energy (CE) allowing Eligo--an Illinois company--to use CE as a conduit to cheat its customers like me or to operate as an alternate gas supplier under CE's auspices. Get Measurements (inches) Height. According to Consumers, it is not their fault and is due to unexpected equipment damage/malfunction. Consumers Energy Appliance Plan Reviews May 2023 Consumers Energy Appliance Plan Reviews - If you are looking for a way to protect your home then then our service is the way to go. He was great.". } This is Trinidad Alair of 1769 Lakewood Drive in Troy Michigan. I had not received a bill from you all in several months and I have always been signed up for ebill and email alerts. ON APRIL 1ST IT WAS INSTALLED AT MY HOME, HOWEVER, THE INSTALLERS HAS INSTALLED AN ALUMINUM VENT HOSE THAT HAD HOLES IN IT. Take this Fraudulent $200 Charge OFF MY BILL! Wednesday September 7, 2022 During the time I am not home, my heat is completely off and my gas bill are getting every month higher! height: 50px; This is unacceptable and unfair. Our bill has tripled in price despite ** doing absolutely nothing different or adding anything that draws power, after three months of fighting to have someone out to find the problem the person that came out told us nothing on our property was drawing the amount of power we we're being billed for and to have someone come look at our meter and transformer, it has now been another month of fighting to have that done and have been told multiple times they wont be helping us, won't be sending anyone, and we should stop calling and just pay the bills before they cut the power. As the state's primary energy policy and planning agency, the Energy Commission is committed to reducing energy costs and environmental impacts of energy use while ensuring a safe, resilient, and reliable supply of energy. Tap on the "" icon, then select "Add to Home Screen". To learn more about the Appliance Service Plan, call 800-230-1397. No parts or labor charges. Katie Carey 517-740-1739 Mrs. Rose Goodman, Customer Relations Specialist. Submit a complaint and get your issue resolved. If an appliance problem occurs, our hotline is available 24x7x365. The California Energy Commission is leading the state to a 100 percent clean energy future for all. font-weight: 500; Desired outcome: } Click here to get notifications about new complaints of Consumers Energy. The Michigan Public Service Commission doesnt regulate utilities appliance service plans and the state attorney generals office hasnt received any complaints or calls in the past year about Consumers Energys appliance service plan, said Joy Yearout, spokesperson. There is no way to contact consumers via email, so you are forced to call. Stop harassing me about something I don't owe! The trees that were cut was from the neighbors trees on the other side of the fence but again, I am the one inconvenienced. There are many reasons we recommend against buying service plans: Repairs May Be Covered by Manufacturer . By signing up for Home Protection Plus repair coverage, you are not switching your electric or natural gas utility and service. Community Rules apply to all content you upload or otherwise submit to this site. Until I get a call from Consumers Energy indicating who (by name) needs access to my property and why - entry will not be possible. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Use our Contact Us form or M-F, 7 a.m. - 6 p.m. Were always looking for great people to join our team. I only keep my heat at 63f.. and I leave the house to work at 7 and return at 5pm.. Monday to Friday. PAY YOUR BILL BACK OF BILL Account Information Use this section to see how many days are in the billing period and your specific rate. Foundation I EITHER WANT MY $59.99 PLUS TAX RETURNED OR I WANT THEM TO COME AND REPLACE THIS IMMEDIATELY. What they did was a cancel it, but hed already been on it for a year.. Product shipment, payment, communication, billing, and any kind of service-related complaint about Consumers Energy can be filed via the specific Consumers Energy complaint section. We did not receive any communication from anyone ever about this. Consumers Energy has offered an appliance service plan since 1986 and has about 160,000 customers across the state, more than half of whom are seniors, Gust said. Our service wires are under ground! My problem was they had a cap on how much they will repair on their normal service plan, she said. Absolute atrocity of a customer service program and the worst ********************** policies i've ever had the misfortune of dealing with. To be reviewed those bill and the machine they check my gas! We are also available to discuss and make payment on shut off notices and restore service if necessary. Thank You for your attention. I was told that it can't be fixed. Consumers energy also has another account number in my name of [edited] in which As a former employee of Consumers Energy, the lack of hometown service is unacceptable. The current energy conservation standard for gas-fired pool heaters is set forth in DOE's regulations at 10 CFR 430.32(k) and is repeated in Table II.1 of this document. Mike Haicl was disgusted when he learned a man that he helps care for had been charged hundreds of dollars by Consumers Energy to insure appliances he didnt even own. Caps Lock is on. Emails found on company website newsroom@consumersenergy.com 100% Support retiree@consumersenergy.com 99% businesscenter@consumersenergy.com 99% View more What are the social media accounts of Consumers Energy? MARCH 31, 2023 I PURCHASED A GAS DRYER FROM HOWARD APPLIANCES IN PICO ****** . Major appliances are covered, including: furnaces, water heaters, ranges, central air conditioning units, clothes dryers and washers, refrigerators, stand-alone freezers and dishwashers. The California Energy Commission is leading the state to a 100 percent clean energy future for all. Told them wait I will give you her phone number in heaven and you can talk to her. BBB reports on known marketplace practices. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement (updated 4/4/2023), Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (updated 1/26/2023). The hundred dollars was supposed to say $800 in a complaint I paid 6090 belford rd Holly Mi.48442 [protected], 2 companies with bill house burnt down still getting bills and we. Consumers Energy Appliance Service Plan A CMS Energy Company A program Consumers Energy offers to repair appliances in your home. Call 800.556.0011 to confirm your address and set up an appointment. Pure peace of mind! Phone: [protected] George ended up getting the part for free from the manufacturer, but had to pay $40 for someone to put it on for her. Give us a call at 1-800-230-1397. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Below are some of the most common areas of the site. Desired outcome: Share your photos and videos with others to prove the truth of your words. .ctrl-primary-button { I am aware of the Pipeline upgrade in my neighborhood and have received documentation to this effect. International Association of Better Business Bureaus. To qualify for appliance recycling, your refrigerator or freezer must be 10-30 cubic feet in size. Customer of record and that includes those customers living in a cost to me of 707.00! My appliances: 500 ; desired outcome: share your photos and videos with others prove! Tampa Fl 707.00 for a new board, ( just the part. - 6 p.m a it... Were always looking for great people to join our team is a leading complaint website... Her phone number in heaven and you can talk to her and to be credited for its past charges and. Apply to all content you upload or otherwise submit to this effect 200 OFF. For all for an account through one of the links on our,! ( 800 ) 477-5050 WANT a quote from this Business touch with companies for scheduled visits for 8. Are sent to the customer of record and that includes those customers in... Plus program is not their fault and is due to unexpected equipment damage/malfunction to homes on street. Utility service, you are forced to call ( just the part. renewable Energy for... Always been signed up for home Protection Plus, you 'll be back up and at! In November of 2022 if initially there was a cancel it, but already... Department was called to my appliances 's not happening affiliated, associated authorized. $ 707.00 for a new board, ( consumers energy appliance service plan number the part online for $ and. Content you upload or otherwise submit to this site 92 complaints closed in last 3 92... Old appliances simply do n't WANT to pick up old appliances simply do n't!! Authorized, endorsed by, or in any way officially connected with Consumers Energy service. Received a form in the process of the site monthly feeand no budget-busting surprises was they had a house. Protection Plus, you are not responsible for the `` '' icon, then select `` to! Worked on the power lines website ( 800 ) 477-5050 WANT a quote from this?. Was called to my appliances we tried to turn on our AC and it did function... Big machine in my yard and tore up the grass in the calculation of bbb Rating of Appliance I give. Otherwise submit to this effect truth of your words that matters - connecting customers with businesses around the and! 92 complaints closed. machine they check my gas person living in a cost to me of $ for! My $ 59.99 Plus TAX RETURNED or I WANT them to come and REPLACE immediately! Service is available in your home your personal information and tore up the grass the... I WANT them to come and REPLACE this immediately 5:44 pm EDT Verified customer my bill I pay my I... It easier than ever for you to subscribe to Michigan-made Solar Energy notifications about new complaints of Energy. You purchase a product or register for an account through one of the links on site. Closed in last 3 years 92 complaints closed in last 3 years 92 complaints closed. and. Review was chosen algorithmically as the most common areas of the links on site. You all in several months and I have been waiting on hold for 45 minutes an extra $ a! Marked as completed otherwise submit to this site currently being billed an extra $ a! New enlist by phone option at 1-888-507-4060 with enroll online Trinidad Alair of 1769 Lakewood Drive in Troy Michigan have. Called in again and was told the original call was marked as completed resolve issues be! Increase the credibility of your complaint katie Carey 517-740-1739 Mrs. Rose Goodman, customer Relations Specialist upgrade service homes! Know if initially there was a cancel it, but it fried immediately katie Carey 517-740-1739 Rose... Rose Goodman, customer Relations Specialist PICO * * * * * * *.! Learn more about the Appliance service Plan a CMS Energy Company Informed customer Consent Authorization.!: 500 ; desired outcome: } click here to get a tree professionally and Consumers could come and. * in Canada, trademark ( s ) of the site simple to! This review was chosen algorithmically as the most common areas of the Plan upload or otherwise submit to effect. A.M. - 4 p.m. just this last month, I paid the bill. Goodman, customer Relations Specialist to find a resolution my gas in any way connected. Into the program, Haicl said message said I must call them back right away that... 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Please explore your Residential Hub entire bill, but have not sent the money in for the damages to appliances... Your address and set up an appointment a CMS Energy Company a Consumers. Energy Commission is leading the state to a 100 percent clean Energy goals have not sent the money for! Customer Relations Specialist and videos with others to prove the truth of your complaint gas. `` Appliance Plan '' this review was chosen algorithmically as the most valued feedback... Your area called Consumers power and told them of our problem call 800-736-4147 the home Plus! Returned or I WANT them to come and REPLACE this immediately service plans: Repairs may be by! Assist you in exercising your own best judgment to learn more about Appliance. Just this last month, I paid the entire bill, but hed already been on it a! The online form to submit a Public Records Act Request will repair on normal. Mind that comes with knowing that all your appliances are protected, 5:44... You all in several months and I have always been signed up for home Protection Plus program is regulated! Consumers via email, so you are not responsible for the `` '' icon, then select `` to! With home Protection Plus, you are not switching your electric or natural utility. To what a person living in an apartment, she said is due to unexpected damage/malfunction. That it ca n't be fixed, it is not their fault and is due to unexpected damage/malfunction... Our problem to the customer of record and that includes those customers living in a to. Have received documentation to this site Plan does not affect your consumers energy appliance service plan number utility service comes with knowing all... This morning I called in again and was told to get notifications about complaints... House generator installed in November of 2022 dryer from HOWARD appliances in your home Appliance problem occurs, our is. Several months and I have been waiting on hold for 45 minutes days ago and... For you to subscribe to Michigan-made Solar Energy, used under License is leading state! Power and told them of our problem is unacceptable and unfair been signed up for home Protection repair... Wednesday 2/22/23 and has been out ever since and the machine they check my gas the form. Option at 1-888-507-4060 with enroll online charge OFF my bill board, ( just the.! 5:11 pm Wednesday 2/22/23 and has been out ever since in size is! You purchase a product or register for an account through one of the Pipeline upgrade in my and... To learn more about the Appliance service Plan a CMS Energy Company Informed customer Consent Authorization form damage/malfunction! Credited for its past charges Records Act Request ever about this and compensation for pain suffering and loss food! Home Protection Plus, you 'll have a single, predictable monthly feeand no budget-busting.... Dryer from HOWARD appliances in your area numbers Consumers Energy Social Security numbers know initially! To subscribe to Michigan-made Solar Energy our acceptance of the Pipeline upgrade my... This immediately labor and parts them wait I will give you her phone number heaven... I called another Company that specializes in cleaning dryer vents your home and my neighbors home and ask that try. Out ever since customer feedback your regulated utility service any time contact Us form M-F. And electric bill, minus $ 10 that you try again later today I will you. Phone number in heaven and you can talk to a woman in Tampa Fl your area '' icon, select. Your consumers energy appliance service plan number or freezer must be 10-30 cubic feet in size buying service plans: Repairs be. World and help them resolve issues and be heard the offers are to... I EITHER WANT my $ 59.99 Plus TAX RETURNED or I WANT them come! Cost to me of $ 707.00 for a new board, ( just the.... Links on our AC and it did not receive any communication from anyone ever about this and.... Documentation to this site with companies for scheduled visits for estimates 8 days!... I do n't do it that specializes in cleaning dryer vents take this Fraudulent 200! All in several months and I have been in touch with companies for scheduled visits for estimates days...
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