For holidays due after that, we await further advice from the FCO. When travelling to the USA by air or sea, the US authorities require you to travel under the Visa Waiver Programm (VWP) and to register for Electronic Travel Authority (ESTA) before you depart the UK. 7.1 We will inform you of any changes or cancellations as soon as reasonably possible. invoices/tickets/Insurance policies) will be sent to you by post or email. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. Registered Office: Gilbridge House, Keel Square. services. For further details on how we store your details and how we use them, we recommend you click on the following link: https://www.haystravel.co.uk/privacy.phtml. To ensure you make the most of new and exciting dishes and to avoid an upset stomach during your holiday, there are some simple guidelines which we recommend: ensure meat products are thoroughly cooked and piping hot before eating; wash and rinse raw food; place cooking utensils in hot water before using them for food preparation; ensure all foods are protected from birds, flies and other insects. Room Allocation The Hays Travel Money Currency Card is the safest and easy way to take your money on holiday! As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. In fact, some countries require you to have an International Certificate of Vaccination or Prophylaxis (ICVP) before you enter. These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. 12.4 When you buy a package holiday where we are the organiser which doesnt include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com). We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information. And as the biggest independent UK travel agent we have access to thousands of holidays. How can I arrange assistance for my flights? Join the 888 people who've already contributed. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. Portugal. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Packages that include a flight element are financially protected by the ATOL We accept no liability in relation to any contract you enter into with the airline, or their acts or omissions, or for the flight service itself. 16. How can I book multiple rooms for my holiday? parts of your trip are not listed on it, those parts will not be ATOL What is the hold baggage allowance for my flight? If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. You are advised to read these carefully prior to requesting us to book your flight. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. If you need any further assistance please contact your local branch, orthe person who made your booking. This will vary for each individual airline. Take your Hays Travel Card with you . The trip must last more than 24 hours or include an overnight stay. Information relating to your booking will be sent to you within 48 hours of the booking being made. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. Special Requests Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. Your one stop award-winning shop for flights, hotels, cruises, tours, currency, travel insurance and. There are, however, some exceptions. You should also always carry your medication in a correctly labelled container, as issued by your pharmacist. You will need your account details, booking reference, surname, date of birth and the six-digit verification code. On some occasions, you may arrive in the early hours or during the course of the morning; in which case, your accommodation should be available immediately this is classed as the first night of your holiday. Hays Travel, which took over Thomas Cook late last year, have launched their "peace of mind" deal where customers will receive a 100% refund on selected holidays should they decide to change . The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. How can I book a seat with extra leg room? I think my tickets are incorrect, what can I do? "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. The town received municipal rights in 1253. If you live in Northern Irelandand have been fully vaccinated, visit theNI Direct websitetofind out how to get proof of your vaccination status. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. 21. Can be very lonely working as a Forex consultant, unrewarding and not made to feel part of the team. We recommend that your spending money includes an amount of cash, with the remainder in travellers cheques (or on a currency card). In other areas, it is recommended that you drink bottled water, which is readily available. 5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. If you do receive an ATOL Certificate but all the Get 65% Off Hays Travel Deals For NHS Staff The top offer of Hays Travel has been delivered to you: Get 65% off Hays Travel deals for NHS Staff. hays travel refund hays travel refund. Changes or Cancellations by the Supplier Please contact your local branch, orthe person who made your booking. What electrical items can I use when on-board the aircraft? What should I check with regards to my passport? Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. That might sound perfect to you - stock up on foreign currency via the same people who are organising your trip. Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. The 7.8m deal tripled the size of. If you do receive an ATOL Certificate but all the 11.4 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Read 76 customer reviews of the Hays Travel & compare with other Travel Agents at Review Centre. Yes, you can make secure online payments by visiting the. scheme. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to expedite UK passport . What is the Bank transfer payment method. Please ask us about the protection that applies to your booking. Name changes are subject to the terms and conditions of your tour operator or airline, and will incur amendment fees. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. country thunder bristol time. How can I find out if it is safe to travel to a particular country? These are intended to give a guide to the services and facilities you should expect from your accommodation. And remember to explore more Hays Travel Discount Codes at haystravel.co.uk. Posted at 01:41h . E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. those awarded by the tourist body of the country in question) or using a rating awarded by an accommodation supplier selling to the UK market. From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. However, in some areas, this may be earlier. 5.1 When booking flights with most low cost airlines, we will act as your booking agent on criteria specified by you. Please ensure you read the specific airline terms and conditions. If the matter cannot be resolved and it involves us or another ABTA member then then you have the option to use ABTAs ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com. It may be necessary to reconfirm your flight with the airline prior to departure. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to via the Post Office Passport Check & Send Service to expedite UK passport delivery. protected. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. How do you decide which hotels to recommend on your site? scheme. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. 14. 1. Packages that include a flight element are financially protected by the ATOL The FCO (Foreign & Commonwealth Office) is the British government department that issues advice as to whether a country is considered unsafe to travel to. "ATOL fee" (see Where we are package organiser below) Final Travel Arrangements It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). Once received, simply print the documentation, as it is required for you to travel. Where necessary, we will add supplier failure insurance to your booking automatically. You should take a note of any reference number or contact name when reconfirming. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. The ATOL protection does not apply to all holiday and travel A cancellation invoice can be issued upon request should you require one for insurance purposes. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. Feefo is an online community-based platform for collecting and sharing reviews from real customers who have been on real holidays. 24. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. ABTA Hays Travel incurred a pre-tax loss of more than 34 million in the 18 months to April 2021 as it faced the "most challenging period" in its history due to the Covid crisis and the loss of founder John Hays. They simply don't listen , quick at taking your cash but not interested when there is a problem total waste of time . eaSYNC Booking > Blog > Uncategorized > hays travel refund. Children's passports are generally valid for 5 years. Currency Exchange Rate 750 Buys Buy Now; Euros: 1.1035: 827.63: Buy Now: US dollars: 1.1736: 880.20: Buy Now: Turkish lira: 20.5672: Buy Now: Canaries, View Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. 17. The ATOL protection does not apply to all holiday and travel Following the pandemic and subsequent travel chaos, we have asked all of our WRPs to guarantee a full refund, or free changes, if government restrictions mean you can't travel. If you are due a refund and have been sent a verification code - please click here. It currently takes at least three weeks to get your passport via the post and can take longer between April and September. What does API mean and who do I give this information to? This information will then be passed on to the airline in advance of travel. Interview. We are under no obligation to you if any event such as this occurs. The question of awarding star ratings is a difficult one. If you require special assistance but haven't notified us, please contact the telephone number provided on your Hays Travel Booking Confirmation. Hays Travel has now refunded the amount. Airlines and Tour Operators here in the UK will generally follow advice given by the FCO regarding travelling to and from a country and we will endeavour to warn you of anything that is reported. Behaviour You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. parts of your trip are not listed on it, those parts will not be ATOL Information relating to your booking will be sent to you within 48 hours of the booking being made. There is a $14.00 fee charged for each new or renewed ESTA application. Hays Travel made the surprise announcement in October 2019 that it was taking charge of all of Thomas Cook's 555 travel agents across the UK, after the 178-year-old firm went out of business. not be ATOL protected. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. Click herefor your branch contact details. You canfind all the latest entry requirements on the FCDO website link below. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. 15. For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. protected. If any of the travel services are not performed in accordance with the package travel contract and we dont put that right we may be liable to offer you compensation, but within the limits of the law and the terms of these booking conditions. services. . If you live in Walesand have been fully vaccinated, visit the Welsh Governments website tofind out how to get your NHS COVID Pass. Holiday taken in excess of the entitlement is treated as leave without pay, but will be paid automatically as and when sufficient entitlement is earned. 11.2 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. Tyne and Wear, *Please note that this varies depending on the tour operator. AE of Telford writes: "When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. If you do not receive an ATOL certificate, then the booking will Make sure you allow seven days for the letter to be received. 13,967 talking about this. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). For more information about financial protection and the ATOL What does this mean? This may be due to the fact your tour operator has not yet confirmed its arrival slots. Please check with your departure airport for up to date flight information. Which? With duty-free trade privileges, Pozna became a major European trade centre, its economic and cultural growth reaching a peak in the 15th and 16th centuries. Visit the Destinations pages on the website for more information on the currency that is legal tender for country you are visiting. As most airlines do not permit name changes after tickets have been issued, these charges are likely to include the full cost of the flight. Flight arrival times are given as "TBC", why? booking. 12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018. Well we have a full refund 2 weeks . Log in to Hays Travel . We are also able to offer you fantastic daily rates, commission free currency and commission free buybacks. Our responsibilities are limited to making the booking in accordance with your instructions. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. If you do not receive an ATOL certificate, then the booking will 20. Flights Standards and ratings may vary between countries, as well as between suppliers. We also have knowledgeable staff, with many years of travel industry experience and local knowledge, to assist our choice. Gilbridge House, Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. This figure compared to a pre-pandemic profit of almost 5 million in the year to October 2019, according to latest accounts filed . Mr and Mrs Hays at the time said they were "devastated" about the job losses. You must pay any charges made by suppliers if tickets or other documents need to be reissued. This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website for advice for the specific country you are travelling to. Company Overview for HAYS TRAVEL LIMITED (01990682) Filing history for HAYS TRAVEL LIMITED (01990682) People for HAYS TRAVEL LIMITED (01990682) Details will be given at the time of booking. If you are unable to use our self-service solution please contact Hays' Shared Service Centre on 0203 727 2977 to arrange payment. You can save on a lot of items. This type of holiday is ideal for those who want to book late and who are flexible; but isn't recommended if you want specifics, such as a property located near the beach, or particular features, like a swimming pool or a property with no steps. 25. When travelling to the USA, what kind of currency should I take? Please ask us to confirm what protection may apply to your This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. parts of your trip are not listed on it, those parts will not be ATOL Yes, you need a passport to travel and will be prevented boarding if you do not have one. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. Changes to incorrect spellings may or may not be allowed by the airline depending on their policies, and will generally be subject to an amendment fee.
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