Your return authorisation number is included on your return receipt once you generate your return. Straight to your inbox. Please see our change-of-mind policy for all information. Store locator: find your nearest location here. Email : Send us your queries. Sign up to our emails to join the lululemon Community and enjoy 10% off your next order. If, at any time, you prefer not to receive further email communications from lululemon (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by lululemon. If you have a case number thats already better. 2020 Annual Report. Your Return Authorisation Number is included on your Return Receipt once you generate your return. Return and refund of online orders purchased by split payments can only be made through our online platformhere. Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card excludingitems fall under exceptions for return Please keep in mind the items you bring back will be valued in the currency of the country processing the return. Lululemon offers a standard 30-day policy on all items, allowing customers to return their recent purchases for a full refundso long as they're unwashed and still have their tags attached. Psst, Mother's Day reminder. For more information about our privacy practices in another jurisdiction, please refer to the privacy policy available in our stores, or posted on our website, for that jurisdiction. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Sites or the Services. Return Policies. Im not seeing the option for a Fast Track Refund on my account. Using other features of the Sites or Services that may be offered from time to time, and may require such information in order to utilize the feature (including but not limited to making a Submission as defined in the Terms of Use). Our third party partners currently include: Facebook: Joint Controller: https://www.facebook.com/about/privacy, Rakuten: Independent Controller: https://go.rakutenadvertising.com/hubfs/Website-Privacy-Policy-English.pdf, Teads: Joint Controller: https://www.teads.com/privacy-policy/, Criteo: Joint Controller: https://www.criteo.com/privacy/. You can expect to see this reflected on your statement within 3-10 business days. Treat your inbox to 10% off your first purchase. In 2020, the company reported total revenue of $4. Returns. Performance returns take forever. These companies may use cookies and tracking pixels to collect non-personally identifiable information such as items viewed, items added to your shopping cart and items purchased during your visits to our website in order to help show advertisements on other websites likely to be of interest to you. lululemon uses surveillance cameras for security and crime-deterrence purposes. Head to theRETURNS PAGEto start a return and print your shipping label. Timothy Springs on self-expression and how his alter ego, Hollywould Star changed his life. We disclose personal data when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. c. Corporate Transactions. Youre offline. pdf. There are a few caveats though: Lululemon will not accept returns of washed items. We've got your back, and have a few options to make sure you can still return your gear. We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard. Simply fill out the info they ask, then cross your fingers and wait for a reply! You can also visit us at one of our lululemon stores so we can see what you're experiencing firsthandview our store locator to find a store near you. . Psst, Mother's Day reminder. Well never be done listening to athletes and yogis like you; since 1998, youve been helping us create gear that seriously performs in sweaty situations. A right of erasure: You have the right to request that we delete personal data about you. Start a return Returning a gift? If an issue occurs outside of the 30-day trial period, please check out our Performance Return Request form below. Keep in mind that the items must satisfy the Lululemon return policy conditions mentioned earlier. I was so annoyed. Email: 2pm - 8pm GMT. lululemon Verified account @lululemon Our products create transformational experiences for people to live happy, healthy, fun lives. Note: Subject to your right to cancel and your statutory rights, products excluded from return are: headwear, face masksand gift cards. lululemon athletica UK Ltd, located at Garden House, 57-59 Long Acre, London, WC2E 9JL, and our corporate affiliates and subsidiaries, including lululemon athletica inc., lululemon UK ltd.lululemon usa inc. and lululemon athletica canada inc. (collectively, "lululemon," "we," or "us") are the data controllers for the personal data we process about you. Canada. Click below to return online as a guest. Full-time Lululemon employees get a 60% employee discount. Keep in mind, you'll have to input one product at a time. Further information, including how the third party enables you to exercise your data protection rights, and subsequently processes your information, can be found in that third partys privacy policy. It is your responsibility to make sure you are familiar with and understand these third party terms when making split payments on our products. The answers to your questions are just a click away. Note that shoes must be in the box and accompanied by proof of purchase. Right?! The merchandise must be. If you agree to connect our mobile applications with Facebook and to share information and Your Contacts, you grant lululemon permission to access and use such information for such purposes provided in this paragraph of the Privacy Policy. If you are able to establish that the information is not accurate, complete or up to date, lululemon will take reasonable steps to correct the information so that it is accurate, complete and up to date. Does Lululemon Have a Holiday . Took about a month from start to finish. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution. Live Chat: 8am - 8pm GMT. We collect personal data from you in connection with your access to and use of our websites, your in-store or online purchases of our products or services, or if you provide us with personal data through other channels or media, such as social media or an event registration service.In particular, we collect personal data directly from you in connection with the following activities: Registering for an account or filling in forms on our websites or in our stores (this includes information you provide when you request additional information, in writing or verbally, about our products or services or sign up to receive our e-mail newsletters, marketing messages or coupons); Completing a profile or uploading goals to our websites; Interacting with us on social media, such as by tagging us and/or our products, or permitting us to follow your social media profile; Purchasing any product or service from us;Providing design or product feedback or making other submissions to us; Requesting information or assistance from us, including correspondence with our customer service team and through social media; Participating in or responding to surveys or requests for opinions, feedback and preferences regarding our products and services; Participating in or registering for events, consumer contests, sweepstakes and other promotions; Using other features of our websites that may be offered from time to time, which may require such information in order to utilise the feature. Lululemon Athletic has traveled down from the great, white North and is making a cozy, new home at 6th and Lamar just behind Waterloo records. Orders Returns Services and Payment Plans Sizing Our Products Shipping Policy Support Centre Information Live Chat For fast support, connect with our friendly Virtual Educator and have your questions answered. We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law. This Privacy Policy does not apply to such third party websites, and lululemon is not responsible for the content of such third party websites or the privacy practices of such third parties. Well keep you posted on the latest products, workouts, special events and more. These jurisdictions may not provide the same level of data protection as your home jurisdiction and may not be considered by the European Commission to offer adequate protections for personal data. Can I return swimwear? Online purchases may be returned to any lululemon store excluding concessions and outlets (Harrods, Selfridges, Cheshire Oaks, Brown Thomas, Le Bon MarchOberpollinger, NK, Bicester Village, Wertheim Village). Next, select your preferred returns option. Our technical gear is designed to keep you comfortable and confident during all your sweaty pursuits. lululemon will only provide those third parties with the personal information that they need to deliver the services to lululemon and/or on lululemons behalf. By downloading and/or using these mobile applications, you agree to any applicable Terms of Use, which shall be provided to you when you download the mobile applications and which shall be available at any time during your use of such mobile applications, as well as to this Privacy Policy. Lululemon, how do I love thee? Sign up to our emails to join The lululemon Community and enjoy 10% off your next order. If our product doesnt perform for you well take it back. Please note, we cant process returns at factory outlet stores. When your return request has been successfully submitted, the RMA (return merchandise authorization) number that appears on the screen will be sent to you by emailyoull need that number to track the status of your return. Lululemon allows their customers to return items within 30 days of purchase. If youre looking to ship to somewhere else, please choose your country. This information does not identify you personally and you remain anonymous unless you have otherwise provided lululemon with personal information. For example, when your personal data is processed for email marketing purposes, you have the right to object to such processing at any time by clicking on the unsubscribe link at the bottom of such marketing communications. For more information, head to the Like New FAQ. A collection made to look, move and feel the way you want to. Don't have an account? Please note that we provide different or additional privacy notices in connection with certain activities, programs, and offerings. We are unable to facilitate exchanges through our online store. This Privacy Policy was last updatedJune 15 2022. lululemon may collect personal information in connection with your use or purchase of lululemons products and services, including at the Stores or through your use of the GEC or the Sites or through your use of the Services, which may include information provided in connection with the following activities: Download 2021 Annual Report Document. Clicking the 'Return Items' button on the form directs shoppers to either log into their Lululemon accounts or to look up their orders as a guest. Most web browsers automatically accept cookies. Let me count the ways: 1. athletic clothes made with attention to detail like zippers and pockets 2. a story . Grab the template from our online gallery, customize it with your specific information using our form builder, and publish it on your website.It takes minutes to set it up; no coding is needed! Once your parcel has been scanned by New Zealand Post, you can track your return via the link in your return confirmation email. Embrace hands-free happiness with our edit of bags for workouts and hangouts. Gift receipt returns are subject to lululemonsreturn policy. Shop our Must Haves for Women and Men New Zealand (NZD) Returns Policy & Refunds LULULEMON HELP Selected Item Shipping & Delivery Ordering & Payment Returns Policy & Refunds Promotions & Discounts My Account Product Care Last updated 1st December 2022 How to return an order by post Can I receive a UPS label for a Fast Track Refund? This includes information you may provide when you request additional information about lululemons products and services or sign up to receive lululemons e-mail newsletters or coupons. You can find your nearest storehere. V6J 1C7 Once the return is processed, you can choose to get a store credit or a refund to the original method of payment. Can I make a return in person for an online purchase? These subsidiaries, affiliates and third parties may be located overseas and your information may be transferred outside of your country of residence including to the United States, Canada, Hong Kong and Australia. b. All returned items, except for shoes, must be unworn. If the issue with the product is a minor one, we may choose to offer you a free repair of the product. This is a read only version of the page. Shop our Must Haves for, lululemon athletica, 30 Rupert Street Collingwood 3066 Australia. f. Consent. . Well refund you within 3-5 business days of receiving your package at our warehouse and send you an email when this transaction has taken place. Wonder if I am going to have to wait another month again. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). You have statutory rights under the New Zealand Consumer Consumer Guarantees Act that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. Noat this time, were only able to process a Fast Track Refund through FedEx or USPS. Please contact ourGuest Education Centre (GEC)or visit a lululemon store to arrange for an exchange of a gifted item. Please note that the Sites may contain links to other third party websites that are not controlled or operated by lululemon, including Afterpay. So frustrating. Youre offline. Head over to our Performance Return page and fill out the form so we can assess your item, or drop in to one of our stores to chat with an Educator. While we pride ourselves on creating long-lasting gear, our quality promise does not cover usage beyond practical lifetime, and as a result our Quality Promise cannot be applied to any item purchased through Like New. Part-time employees under 25 hours get a 40% discount. 1818 Cornwall Avenue Your product must be unworn and unwashed with all original tags and the receipt. 1. You should also be aware that certain aspects of the Sites and Services are not confidential and are available for public viewing. If you want to exchange your product purchased online under this return policy, please bring your product back to your nearest store. Discover lightweight, comfortable bottoms designed for every environment. Keep in mind, exchanges can only be completed in store and not online with our GEC. United Kingdom () Returns Policy & Refunds LULULEMON HELP Selected Item Returns Policy & Refunds Ordering & Payment Our Products Gift Cards My Account Klarna FAQ Sweat Collective Terms and Conditions Terms of Sale Promotions & Discounts Sweat Collective FAQ Youre now part of The lululemon Community. Discover refreshed lululemon gear in the Like New resale shop. Sign up now! Have an account? Nowere currently only able to process a Fast Track Refund to a lululemon e-gift card. Looking to return Like New Product? Keep in mind, gift cards, face masks, and gear from our We Made Too Much section are final sale and cannot be returned or exchanged. If you live in Canada, find a FedEx Ground location. The mobile application may use the geo-location features of that application (GPS or network-based) to support your use of location-based tools such as locating classes, teachers and studios near you. Items purchased in the US or Canada can be exchanged or credited back on to a gift card in North American stores (or credited back onto a gift card by mail within the same country). If we make changes, we will notify you by revising the date at the top of this Privacy Policy. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted. For example, other users of the Sites and Services will be able to view your profile and goals that are publicly available. Copies of the Standard Contractual Clauses we use to facilitate this transfer of data are available HERE and HERE. Unsubscribe at anytime. Phone : (+44) 0800 783 9249. Performance Return Request Form Performance Return Request 1 Contact Details 2 Product Details First, provide us with your contact information so we can be in touch with next steps. You will have the option of providing other personal information in connection with your use of the mobile application, such as your picture, your physical location, your birthdate and your gender. If we need additional information to support our review process, we may connect sooner. HOW DO EXCHANGES WORK IF I BOUGHT MY ORDER IN ONE COUNTRY AND I AM RETURNING IT IN ANOTHER COUNTRY? Welcome to lululemon. (3) unwashed, unworn, and/or unused with . Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card (in-store or by mail). If youve tested out your shoes and theyre not working for you, were happy to provide a full refund or exchange within 30 days of the original purchase date. Please keep in mind that the items you bring back will be valued in the currency of the country processing the return. We respect your privacy and won't spam you. Press J to jump to the feed. Gift receipts enable the recipient to make an in-store exchange or receive a refund in the form of a lululemon gift card (in-store and online). lululemon reserves the right to change this Privacy Policy from time to time. You may have the option to link your social media account to our social media account (such as on Facebook). If youre looking to make a return, breathe easy. You can not do an exchange online. Simply set up your returnhereand select Return to Store, then head in with your originalpackslipand return confirmation email. Instead, their quality promise extends only to what is considered to be the product's practical lifetime. Every single detail, from how our gear wicks sweat from your skin to how well get seams out of your way is thought through with relentless attention. Looking to speed up the return process? We have physical, technical and administrative measures in place to help protect personal data from loss, unauthorised access or processing, modification, disclosure, damage, alteration, destruction or other misuse. Press question mark to learn the rest of the keyboard shortcuts Please note we cannot set up online exchanges. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy. For the reasons set forth in this Privacy Policy, the personal data that we collect may be transferred to and stored or otherwise processed by our holding company, corporate affiliates, subsidiaries, and service providers outside of the UK, Switzerland and the EEA, including (but not limited to) in the United States, Canada or Australia. Upon your written request, subject to certain exceptions provided by law, lululemon will inform you of the existence, use and disclosure of your personal information and give you access to that information. Upon lululemons collection of your personal information, lululemon may use such personal information internally, separately or in combination with pre-existing information, for the following purposes: return must be made within 30 days from the delivery date merchandise must be unwashed and unworn with the original hangtags attached shoes can be worn but must be in the box (learn more here) proof of payment must accompany the return all products are subject to inspection For lululemon Membership, see additional terms and conditions here Please read this Privacy Policy from time to time to make sure you understand how we process your personal data and the choices you have with respect to such processing. Returns are free and can be done in person or by mail. e. Compliance with Law. Please note that our websites contain links to third-party websites that are not controlled or operated by lululemon. Next, please provide us with information about your product and performance issue by clicking the ". Since our service providers are located around the world, please note that these disclosures involve cross-border transfers of your personal data as described in the Data Transfers section BELOW. See Also: Nordstrom Return Policy: Answers to Your 8 Biggest Questions. Attention: Privacy Officer By conducting purchasing activities using these mobile applications, you agree to ourTerms of Useas well as to this Privacy Policy. Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23). Contact Information Generate a new image Play the audio code The new image is ready Enter the code from the image lululemon reserves the right, in lululemons discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. In general, we use your personal data to respond your requests, conduct your requested transactions, maintain and customize your account and our interactions with you and provide, maintain and improve our products and services. Still need support? You are landing on the NZ site, but it looks like you may be coming from somewhere else.
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