Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. I had to do all the work, not them. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . I was denied my request for a refund. The new policy offerers a coupon. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Not at all a criminal case. The news comes just over a week after ticket resale sites began requesting corporate bailouts. In March 2020, as the scope . "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. I went thru proper channels and they lied about refund. This is the only way to get a cash or credit award under the Settlement. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Read the complaint here: StubHub Refund Class Action Complaint It is ridiculous. Show was cancelled on 12/29/21 the day of the show. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. I want my refund from them as well. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. This putative lawsuit is related to a multi-state investigation that StubHub settled. The company reportedlydoesnt have enough liquidity to honour these requests though. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. For Daddario, that price was $6,200. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. Through this action, we hope to provide people some small bit of relief during this uncertain time.. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. The users allege breach of contract and violations of various California consumer protection statutes. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. The NHL postponed its season on March 12 in the massive wave of. I only hear that events will be cancelled if there are not enough performers. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Re: adele show refund. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. A California state court authorized the notice. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . If you would prefer a cash refund, simply . When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. A California class-action lawsuit has been filed against the ticketing site StubHub. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Enjoy reading our tips and recommendations. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. The company blamed the difficulty of recouping from sellers during the pandemic. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. FAQ. The reasoning is due to the financial impact form coronavirus. Unsubscribe at any time. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Before commenting, please review our comment policy. Top Class Actions is a legal news source status of any class action settlement claim. Is Beyonces Tour Another Dynamic Ticket Price Mess? Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Mobile app: Paul Sawers / VentureBeat . The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. I no longer have that card either and was concerned about that as well. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. StubHub stopped guaranteeing cash refunds. I call Stubhub. settlement administrator or your attorney for any updates regarding "If you have tickets to a show that is postponed, you will be able to select your refund . The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Please add me I lost roughly $600. The next day, I received a $500 charge. StubHub is represented by McDermott Will & Emery LLP. The first person I spoke with said that the tickets had been sent. ConsumerAffairs is not a government agency. StubHub has stated that they will provide no comment on pending litigation. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. The case seeks monetary damages and restitution remedies for consumers. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov.
