Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? How long is the appointment? Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Training is rushed, clothing is poor and supervisory support is weak. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. I know this because I have 26 years of experience tracing all kinds of faults. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Can Nigeria's election result be overturned? An engineer will install an ONT at your premises to connect to the nearby fibre cable. Qube are employed directly by BT to do Internal Home Checks. But opting out of some of these cookies may affect your browsing experience. Working Hours at Openreach | Indeed.com We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. It says: Were very sorry about the problem with NJs broadband service. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Openreach is the UK's digital network business. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Simon Donegani - CER / Field Insights - North England - Openreach There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. But heres a quick guide to the different installation terms we use, and the average timescales. CDM Expert - Asset & Inventory Management - BT - LinkedIn I'm wondering will there be engineers working on a saturday? . https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. It also insists that the line is properly fixed. If you aren't available, someone over 18 will need to be around. BT SFI2 Engineer Visits - activereach Ltd. Log into order tracker using your BT ID or order reference and postcode. What's the least amount of exercise we can get away with? Mar 2018 - Present5 years 1 month. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Civil Engineer Jobs | Openreach Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Was the First Engineer who the complaint was about actually a Qube Engineer? There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Noisy faults often dont show up on a line test result. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. on The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Fibre Engineer - jobs.bt.com That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Do I have to pay for this visit? Within 10 working days, Openreach will have completed their survey. BT and Openreach workers stage second strike over pay So, here's where it all started working as a Phone Engineer. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. . The engineer first needs to turn on the cable that runs from the street cabinet to your property. 01-04-2021 Replying to . BT on Twitter: "@richthestag I've checked with Openreach and they've View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Technical support. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Damage caused during a break in to your premises. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. New Phone Installation for Broadband | How Long Does it Take? What's Thank You). on Its a good idea to make sure youve got the relevant property insurance to cover such instances. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. BT strike: Thousands of workers to take action for two days This could be when: We only charge for repair work on a small number of fault reports. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. BT. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Help and support; Contact BT; Back. Jobs at Bt Openreach - Civil Poling Engineer And once you've got some experience under your belt, there should be opportunities for overtime. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Well remotely activate a port on the ONT. Openreach aims to connect 20. on - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. How are the working hours at Openreach? | Indeed.com ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. @bt_uk. The engineer said you should only have one line and said to get rid of the other. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Register (or login) on our website and you will not see this ad. I interviewed at Openreach (London, England) in Sep 2020. Openreach hiring Openreach Engineer - Trainee in London, England If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Their service has stopped working and it is not fully fixed after two full working days. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. What are the time slots for Openreach engineer appointments? If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. BT Openreach was established in 2006 . For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. We had to say we were from Openreach, working on behalf of their Service Provider . Include an address and phone number. By clicking Accept All, you consent to the use of ALL the cookies. Thousands of members of Communication Workers Union will take action for 24 hours. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. on Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Job Responsibilities: Undertake poling when required Work on This cookie is set by GDPR Cookie Consent plugin. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Normal for Openreach is 5 days a week 7.12hours a day. However, you may visit "Cookie Settings" to provide a controlled consent. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. The strikes will take place on 29 July and 1 August. Send us your details and we'll be in touch as soon as we can. The fault isnt due to fair wear and tear. The live chat person wasn't at all helpful and actually closed the chat without resolution. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). After a . When you contacted BT, it said it had not booked that engineer and did not know about the work. Well let you know if this happens. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. The re-branding exercise actually started, in a very low-key way, a few short . The phone stopped working, and our broadband was down for about three hours but then came. Sustainability, Northern The cookie is used to store the user consent for the cookies in the category "Performance". With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Response was given fairly soon after initial slection. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. BT won't send no one out because @SkyHelpTeam are my provider. If this happens we'll text you, call you, or send you an email to arrange another appointment. Phone Engineer My background-why I left the BT Openreach Job I loved . Thing is there is a lot of stuff under footways so you can't go mad. This website uses cookies to improve your experience while you navigate through the website. This depends on the apprenticeship you are applying for. Some modules are disabled because cookies are declined. Complex Engineering Reception and Triage. Answered 26 October 2019 You will work long hours and not get paid for them . https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on BT Openreach Engineer - if you can't book a visit try an independent As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. You might not need a visit, just the right advice and help to identify the problem! Our broadband then stopped working completely. BT Openreach SFI2 Engineer Visits. I have a line fault that needs to be fixed. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571).
