No worries, Our team can definitely help right here! Voting closed 14. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. 5. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Usually 911 dispatch has unlisted numbers for utilities. Emergencies and Safety | Consumers Energy Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Internet Security with Xfinity - Report Abuse Comcast Xfinity problems in the last 24 hours. Contact Us | Comcast Business Support 2 1 RR ryanray.rr81 Visitor 2 Messages You have to sign up for gig service and sign a 2 year contract first. Marion County officials report storm has passed leaving widespread wind How do I talk to a real person at Comcast? According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Thanks! Responsible . If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. The channel and its live streaming world news is available . Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Sky News - Wikipedia A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Should you experience further issues, please create a new post. Comcast does not do tree trimming. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks! For your safety, do not touch or move the downed line. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Click to reveal How to report a downed wire if I'm not a customer? Thank you for reaching out to our forums community, its great we can connect this way! Please contact the moderators of this subreddit if you have any questions or concerns. Comcast Xfinity Outage Map. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Our community is your official source on Reddit for help with Xfinity services. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Call 800.288.2020 and select Repair. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? 70% of power outages are caused by major weather. Do not send the firewall logs as an attachment. Comcast Xfinity Outage Report Is The Service Down? Call BGE at 1-877-778-2222 to report any downed electrical lines. ET. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Call 911, which will get the FD out to asses the wire (s). Thank you! I really appreciate you being a member of the Comcast Family! Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Click the direct message icon, 2. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Wires down in your yard: Who is responsible? - ABC27 We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Emails sent with an attachment cannot be processed. This post was marked as closed. It's in front of my yard, and it goes across the street. You can also request a call at a time that fits your schedule. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Let us give you a call as soon as an agent is available. Our team can help get that line raised. Question: Does Comcast Hve To Repair A Cut Cable Line What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! We've had a downed wire touching our building for about two months at this point. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Xfinity Customer Service - Contact Us Downed/hanging electrical wires - who to report to? | Universal Hub Call 800.288.2020. Click Continue. to Call your mayor's office. Make sure you are signed in with your Xfinity credentials. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Then Call Us. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. How to report a downed wire if I'm not a customer? Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. how to report downed wires | Xfinity Community Forum Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Electric Lines that run from the utility pole to your residence. Do what's best for your business. A drop-down list appears. My electric company has been out already and have told me that it is Comcast's issue. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are experiencing problems with Comcast Xfinity, please submit a report below. . Eastand Royal - Vice President of Customer Experience - LinkedIn Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Then, call PG&E at 1-800-743-5000. 7 years ago. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. I suspect it's an old wire). A drop-down list appears. Select Start Troubleshooting to begin your modem restart. Type your message in the text area near the bottom of the window 5. Then, to let us know why you're calling, say Line is down.. Report downed power lines at 713-207-2222. By selecting Accept all, you consent to our use of Cookies. I need someone to come out and fix it. The tree and the cable are both on the grass verge next to my property. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. How do I report an above ground cable down? Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. We can assist you with getting a ticket opened to let our amazing local team know. I called on 7/20/21 to report this issue and no-one has been to fix the wires. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. DO NOT TOUCH downed lines or anything they are touching. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Performance & security by Cloudflare. In the 'To' line, type "Xfinity Support" there. Woman battles Comcast over downed line - WSAZ Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. With our new Xfinity support chat, you do not need to input the name of a person. and our Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. How do I report a downed telephone line? First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. You can report an issue by going to the Xfinity Status Center. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Don't touch a downed power line or other equipment. We have made changes to keep employees safe so response and call times may be longer than usual. How to Report an Issue Online Visit xfinity.com/xfinityassistant. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Click Continue. Don't touch anything or anyone in contact with a downed power line. The tubing will start to shrink almost right away. Hi, @user_af7a95. Call us anytime at. Reporting this to comcast seems to be a problem. how do i report a downed comcast line? - tourdefat.com Reporting A Downed Dangerous Pole | AT&T Community Forums How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity I am extremely frustrated this issue has not been of the upmost importance to your company. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In order to get started can you please send me a Modmail message with your full name and service address? Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Warn others to stay away. BBC - Wikipedia Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit How to Reach a Real Person at Comcast/Xfinity. The wires at my rental property are on the ground. 3.) We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having.
Shooting In Bainbridge, Ga Today,
How To Cancel An Instacart Order As A Shopper,
Articles H