We were treated like animals. Find the right card for you. What? This 'placeholder booking' means nothing he assured us. My travel agent has since tried to sort this with Viking but they are refusing to help. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. This complaint was posted by a verified customer. We paid for the trip and had trip insurance. Want all money refunded. Information provided by various external sources. Not every river cruise line takes the same stance. We have taken note of your feedback. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Not every river cruise line takes the same stance. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Disappointed with Viking Cruises cancellation policy. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. At the time we did we also asked that trip insurance be added. The sailings. ***. This was really In November ******************************************* She had major surgery December 12th. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. Heres what you need to know. We have had to cancel our river cruise because of their ludicrous covid policy. We booked a January 2021 cruise. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! Business Section was crowded 8 units wide while first class just in front The photo is from my first premium, international award flight in 2012. Learn more. Think 3 times before booking with Viking!!! Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. We accepted the vouchers in good faith. BBB Business Profiles may not be reproduced for sales or promotional purposes. Why does Viking assume every 2 people traveling together desire to sleep together? Compare the cost in points or miles to cash, and see which option is best. The dream vacation I have waited for 8 years has gone down the drain. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. Water levels are unpredictable and can vary day by day, depending on what the weather brings. Like most cruise lines, Viking canceled all of its sailings during the pandemic. The flight from Amman Jordan to This guarantee is combinable with all other Viking offers available. Cruises beginning in 2009, this is not the first error and being loyal I complained initially that I was not given a direct flight. Virgin Voyages. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. Published on May 21, 2021. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Telling us that a voucher has no cash value is a shoddy business practice at best. We booked the *********** cruise with Viking prior to COVID *****************. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. Find out how we combat fake reviews. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). For the cabin on the cruise, we indicated separate beds for their cabin. Related: Booking your first river cruise? A place on the excursion I tried to book. We rebooked the trip for 10/12-10/23/22. About 20 poeple's bag on the flight didn't make it. At this point we feel it's discrimination and want our money refunded. The cruise line announced the return of select itineraries in Portugal, France and . An insult! The current welcome offer on this card is quite lucrative. It's also a classic cruise itinerary. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. It will take a lot for us to travel with you again. But it is for us. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. Expires March 31, 2023. We had not received any response from Viking about 10 days. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. The plane returned to the gate and he was transported to the local hospital. What? 12/21- 12/28/2022 Only Viking can make the appropriate reservation. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. 140 complaints closed in the last 12 months. But this is one American that will never sail with this awful company ever again. Royal Caribbean International | Travel Requirements & Safety Protocols. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Withholding of monies and shore excursion booking system failure. I am truly an "out-of-the-box" traveler which has enriched my travel experiences. It's a human right to have access to fresh water and clean sanitation. Part refund, at least 25%. Feb 1, 2023. After 5 Viking In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. we went to our connecting American Airlines flight with our Boarding MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. He lied. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Refund on premium air payments that we did not receive in premiumservice. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Not impressed and wi never book another trip with this company. Due to Covid pandemic our cruise got cancelled. I explain ship swapping in the section: . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. Weve been cruising since March with no issues until August, said Schreiner. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. . In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. "Given recent developments and the developing conflict in Ukraine,. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. Applies primarily to to bookings with the following content. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. 3. By Alyssa Lukpat and Ceylan Yeginsu. If water levels are low, cargo ships cannot carry their normal loads of freight. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. They offered us a voucher for 125% or a cash refund. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. We did not see ANY of Spain. To date we have sent a certified *** ****** ***** letter to VRC and had no response. For an explanation of our Advertising Policy, visit. Call to book now: 1-800-207-7286. However, the most important part of any cruise, for me is the excursion choice. However, as everyone knows, predicting the weather is not an exact science. We will not be booking with Viking again. I also booked this trip years ago when there was . He was assertive and very confident, pushy and eager to make the booking. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. . Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. Their ad is wonderful but after all is said and done it is all crap. I contacted Viking and was told the vouchers were not refundable because we had not cancelled at least 2 weeks prior to departure. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . Another factor that should be considered is trip insurance. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. You dont cruise in Egypt in June/July because its too hot. I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already.
Chicopee Youth Soccer,
Barriers To Entry For Fast Food Industry,
Articles V