For more information about wireless health and safety, please refer to: World Health Organization: http://www.who.int/peh-emf/standards/en/. Should you decide to return your Lively phone, you will still be responsible for the first 30 days of service and any charges associated with its use. are not provided by Urgent Response. Go to your Account Settings and select Security. Click on "OK" button to close the "Internet Options" window. The IVR will ask for the number you're calling about. The federal government sets standards to ensure that mobile devices are used safely. WebLearn more with 485 Questions and 863 Answers for Lively - Jitterbug Smart3 Smartphone for Seniors - Black. If you are not able to get Number Transfer PIN using any of the above options, contact Verizon Wireless. We'll add them to your account and you can start using them right away. To reach Lively Urgent Response using your Alexa device, simply say 'Alexa, call for help'. 70 An internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA) in 1992. These are mandated taxes and fees that are levied by federal, state, and local governments which Lively is required to collect from customers and remit to various authorities. *The shipping charge is non-refundable. Most calls are answered in 30 seconds or less. Ratings are according to the American National Standard Institute (ANSI), Standard C63.19. Simply download the free Lively app from either the Apple App Store or Google Play Store and follow the simple steps to set it up. This must be a fairly new policy. Multilingual Urgent Response Agents can provide translation support for assistance in over 100 languages. What happens if the call becomes disconnected while I'm speaking to an Urgent Response Agent? In order to cancel by email, please do the following: Note: If the above-requested information is fully and accurately provided to us at customerserviceEC@bestbuy.com, we will be able to process your cancellation request within 3 business days of our receipt. Smartphones like the Jitterbug Smart3 $3.50 What do the HSA/FSA/HRA badge on Lively.com mean? The IRS created a publication (Publication 502) that gives some examples of eligible medical expenses. No. Having it on hand will make it easy to relay all the key information from your old account, including the account number, account holders name, billing address, and any password or PIN. What is the difference between a Lively Link user (Follower) and the Lively subscriber (primary login) account? Your health information is recorded each time you call so that Lively Nurse On-Call can stay current with those health topics that are most important to you. The Lively subscriber, or primary login, is the user of the Lively device. Under Sign Up fill in your phone number. How is Urgent Response different than calling 911? The Security settings dialog box will pop up. Select PIN (Windows Get help in emergencies 24/7 from certified Agents. Nurse On-Call Includes access to speak with a live nurse or doctor and get a prescription for common medications over the phone. WebThe account number or service PIN from your current phone service provider. PIN number: You will need to contact T-Mobile at 1 For the Lively Wearable, if your smartphone is off or if you close the Lively Wearable app manually while the smartphone is on, Fall Detection will not work. For example, if the Lively device user has an email address of grandmasLively@fakeemail.com, that same email address cannot be used for another Lively subscriber or for a Lively Link app user. The Lively Mobile Plus device Existing customers can enroll in Urgent Response Service by calling 1-800-463-5412. My Account Number is: [Provide Account Number], My Phone Number is: [If a Jitterbug phone, provide phone number], My Device ID is: [If a Lively medical alert device, provide Device ID], I want to cancel my Lively Protection Plan, Paste the pre-formatted text listed below into an email, Fill in the bracketed fields with your information, Detail of request: I want to cancel my Lively Protection Plan. To keep you safe and secure, our Urgent Response Agents use real-time information from multiple sources to provide the proper assistance in every situation. There are two ways you'll know your Lively account was linked successfully: First, after using your smartphone to link your Lively account, you will see a "linking" confirmation on the screen. After this waiting period, you may request a replacement covered under your plan once per 12-month period. You can find the closest Best Buy store here: https://www.bestbuy.com/site/store-locator. Lively is SAS 70 Type II audited, and trained to handle a customers personal and health related data when delivering Urgent Response service. How do you know where my Alexa device is located? Start the transfer process online when you purchase a new plan or in-store with a Verizon rep. Do I have to sign a contract for Lively service? WebConsumer Cellular Your account number and PIN can be found online or by calling Consumer Cellular customer service at (888) 750-5519. Call friendly and helpful operators for assistance 24/7. Modern Versions of Android (5.0 and Up) Android used to have a way to bypass your PIN or password, but that feature was removed in Android 5.0. When calling Customer Service, youll need your account PIN to generate the Number Transfer Pin. How do I know if my Lively phone is active with the Urgent Response service? Online: Log in to www.lively.com/myaccount. If this message is not displayed, the service is not active or has not completed the initial registration process. What is the Lively Nurse On-Call service? An incorrect Account Number and/or PIN/Passcode will usually result in a port rejection. Customer Support Email: help@wearlively.com Phone: 1.855.532.2810 Press Email: press@wearlively.com Marketing Email: heylove@wearlively.com Careers Click on "OK" button to close the "Advanced Privacy Settings" window. Is my communication with my Care Advocate confidential? Yes. 
Features and benefits of the Urgent Response service include: Urgent Response Service is only available with a Health & Safety Package. Choose More Sign into the myAT&T app. You can update your credit card information by logging onto your lively.com.com/myaccount account or by downloading and mailing a credit card update form. With this integrated approach, Urgent Response Agents have all the necessary tools to provide effective response and delivery on every call. Fall Detection only works when your urgent response device is worn around the neck using the specially designed lanyard. Can I see a Lively phone before I buy it? Your participation is completely voluntary, and you can terminate your relationship with your Care Advocate at any time. Additionally, the Fund provides for discounted telecommunications services for schools, libraries, and rural health-care facilities. The service fee charged to obtain a replacement will vary based on the type of product you purchased. Once the loved one is signed into the Lively Link Mobile app, they will have access to your Urgent Response subscriber information, receive updates on the use and status of your device, view your weekly activities, and access your device location. currently use a Lively phone, please log in using your 10-digit phone number or valid email address. 
I don't have a iPhone, will I still be able to use the Lively app on my Apple Watch? If the button isnt pressed during this time, Urgent Response will automatically be called to assist you. 877-430-2355. straighttalk.com. Discounted $25 activation charge. Basic information like name, phone numbers, gender, age and primary language, Locations frequently visited such as home, work, gym, doctors offices or vacation home, Medical information such as medications, doctors, hospitals and medical or physical conditions, Vehicles driven including make, model, color and license plate. Yes, Lively phones accept incoming calls. Will the Urgent Response app work on an iTouch, iPad or Android Tablet? If you do not cancel the call, your smartphone will automatically dial and connect to Urgent Response to confirm your location and get you the help you need. Once minutes are applied, any unused minutes will carry over. The Lively device tries to get an updated GPS location fix every ~20 minutes. Can I contact someone if I don't understand how to use the Lively app? Do I need to use the supplied Fall Detection lanyard for Fall Detection to work? To use the Lively app on your iPhone, your phone needs to run iOS 12 or higher. Agents will stay on the line with users until their situation is resolved and can also conference in a registered nurse, family and friends. To find the number yourself, go to Using the urgent response device without this accessory will impact the accuracy of the Fall Detection service. However, because Lively does not bill for partial months of service, your monthly billing charges will not be prorated. Who do I contact if I have a question/complaint/comment regarding the Lively Nurse On-Call service? Please make sure that you select an Apple Watch face that supports one of the following complication types: I do not have a minutes, data and text plan for my smartphone, will this still work? Will my Lively phone accept incoming calls? You can cancel your Urgent Response service at any time. Lively meets or exceeds the governing standards for all mobile devices that are provided through Lively. Lively Nurse On-Call service, available with a Premium Health & Safety Package, offers members an affordable alternative to access healthcare resources without making an appointment. What qualifications do the Care Advocates have? New customers can purchase the device online at www.lively.com, calling Lively at 1-800-650-5921, or by visiting a select retailer (see Store Locator for the Retailer closest to you). Select Internet Options from the Tools menu. PIN: Contact the Customer Care team at 800-733-6632 to get your PIN or set one up if you do not have one. If you use your phone while traveling or connecting with friends and family in countries outside the United States or Canada, international rates will be charged, including mobile to mobile calls placed under our Share Plans. Second, you can make a test call to Urgent Response on the Alexa device by saying "Alexa, call for help". If you are still unable to solve the linking issue after trying the above steps, please call customer service at 1-800-733-6632 between 5am - 10pm PST daily for help. Lively includes reliable nationwide service and youll never pay roaming or long distance charges. The recommended range for Apple Watch to your iPhone is within audible reach.
Instructions for finding your account number and Port Out PIN should be the same as T-Mobile, but if you have any questions contact T-Mobile. Can I just add the Lively Protection Plan to my account one time so that all products are covered? You will receive information for completing a phone number transfer when you purchase your Lively directly or at time of activation if purchased at a retail store. Account number: This is your 9-digit account number. If Urgent Response is not active, you will see an option to call 9-1-1 instead or contact our Customer Service to add Urgent Response Service. Upon being connected to Nurse On-Call a Current Health representative will answer your call to assess your needs and identify your state o f residence. What is the time commitment to work through my personal Care Plan? Make sure that "Third Party Cookies" is set to "Accept". In order to use Lively Urgent Response service you need: What Amazon devices are supported to use Lively Urgent Response service? Step 1: Visit lively.com/Activate. The monthly service charge for your plan will be billed in your phone or safety device invoice. Why do I get notified that the Lively user has left or entered a Location despite them being stationary? To find out more about how to add a button to your Apple Watch, click here. However, if there are known locations defined in the Lively user's Personal Profile those locations will show up in the Daily Activities area of the Lively Link app. Best Health Savings Account (HSA) Provider | Lively #1 USER-RATED The Modern Health Savings Account Provider Lively helps people prepare for tomorrow by making smart decisions about finances and healthcare today. What is included in the monthly Lively Health & Safety subscription? Does the replacement come with a warranty? Discounted $25 activation charge. How can I call Lively Urgent Response if my Alexa device is temporarily not connected to the internet or not working properly? How far can the Apple Watch be from your iPhone? Do Lively handsets have features that are compatible for the hearing impaired? Yes, the Lively app is free and available for download from the Google Play Store and Apple App Store, but you will need subscribe to a Lively Health & Safety plan in order to call Lively Urgent Response service. Through our partnership with Lyft, the trusted, nationwide ride service, you will be connected with a friendly driver who is always background-checked and insured. You will need to save your receipt from Lively to be able to prove your purchase is eligible for reimbursement. WebContact Email. What happens if I have Alexa devices at multiple addresses? What personal information is needed for the Urgent Response Personal Profile? With whom will I be speaking? If you purchased your Lively phone through our telesales department, your friendly Lively representative will provide you with a return authorization number, address and instructions for return. Can I have more than one Lively account linked to my Alexa account? See our service plans for more details on our per minute rates. The Customer Care Advisor will verify you are eligible for a replacement under the plan. You can Using this technology, the Lively Mobile and Lively Wearable devices are capable of identifying when a fall may have occurred. The Urgent Response app will operate on 3rd generation phones (or newer) while using Apple iOS 4.2 or greater. All plan minutes are good for 60 days. Just dial "0" again on your Jitterbug phone and your Personal Operator will be happy to arrange for another ride to bring you back home. Health & Safety Packages include select health and management services and are available on all Jitterbug phones and Lively medical alert devices. 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