I am using CyberDrain PowerShell module but I am clearly missing something. Every attempt gives me a 500 server error. This entity describes the Resource Role and Department association. /*]]>*/Want to tell us more? If QueueID does not meet the requirement specified by the associated ticket category's 'Queue is Required' setting, as listed below, an error will occur. To complete the attachment process, you must save the note or time entry. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
LastActivityPersonType values indicating whether the initiator of the last activity was a resource or a contact. This entity enables your authorized third-party apps or modules to query the categories that can be associated with an opportunity in Autotask. The RMA ticket category cannot be edited through the API. The function of this entity is to describe the values for custom Additional Invoice Fields that users can add to Autotask for use with Autotask Invoice Templates. I think I posted the beginning of that script in here that will get you connected via Powershell and how to create the ticket. }
Want to talk about it? The New and Edit pages for each entity feature a notification panel that is accessed from a persistent handle at the bottom of the page. This entity describes visual identifiers that you can use to categorize and search for Companies. The status field describes how close a ticket is to resolution, or how close a task is to completion. A WorkTypeModifier entity modifies a given Work Type BillingCode. For the OpportunityID field, Opportunity.AccountID must = Ticket.AccountID. The REST API permits you to retrieve values for all entity UDFs via the query method. A ticket workflow rule with a Create Ticket Note . The Autotask REST API Getting started REST API security and authentication REST API revision history Working in the API Introduction to the Autotask REST API Introduction to REST API calls Autotask REST API resources Good to know. This entity's purpose is to describe a billing milestone for an Autotask Fixed Price type Contract. Action. The ticket category controls which fields appear here and in what order. If a status or quick edit field supplied by the dialog fields conflicts with an unsaved change on the Edit Ticket page, the dialogs value will be used.Information on the Insights panel will not be updated until that task or ticket is saved. Although you can query this entity, it contains one or more fields that are not queryable. If you use the Kaseya RMM Extension, tickets generate by using Incoming Email Processing. Create a new record or update an existing record in your app. Every time i get a very helpful "Internal Server Error" message back, nothing else. This is an event a Zap performs. Refer to Time Entry/Note Quick Edit Fields. }
If the user sends content back to an unsupported entity, the Rich Text and all images it contains will be lost. Every attempt gives me a 500 server error. For the Autotask REST API, the Read-Only and Required field attributes have the following meanings: It is possible for a field to be both Read-Only and Required. Autotask API Ticket Creation with PowerShell Does anyone have sample code for how to create a ticket using the REST API. This entity describes an Autotask Project. It mirrors the fields found on the. On entities like ticket, task, note, and to-do, the Description field is a core part of the data record. You cannot use the API to create items that contain Rich Text, but you can add Rich Text later via a supported method. The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. The status code getting printed here is 401! Calculated in hours only. Notes have a property called Note Type. ConfigurationItemSslSubjectAlternativeName. If ChangeApprovalStatus = Assigned, user can change it to Requested (only). This allows the field to be cleared for tickets that are not Change Request type tickets. Open the Kaseya Helpdesk. If the current priority is inactive, update() is allowed if the Priority value is not changed, or if Priority is changed to an active value. function SendLinkByMail(href) {
The function of this entity is to describe the tax rate charged to a customer for specific goods or services purchased in a specified tax region. Need troubleshooting help? When you enable the Organizational Structure feature in Autotask, this object describes an organizational structure Line of Business. Find centralized, trusted content and collaborate around the technologies you use most. Instructions Navigate to Account > Integrations and create a new integration by using the Autotask option. The entity provides an efficient way to access the details, via the API, to assist with the customer's Autotask implementation. IMPORTANT Selecting a form template is the equivalent of manually populating the form. > Service Desk >Search >Tickets >click Search > open a ticket >Quick Add bar > select Note (Alt+2), NAVIGATION > Projects >Projects > search for a project >click on the Project Name > Schedule > task context menu > General > View Details > Quick Add bar > select Note (Alt+2). This entity's purpose is to describe an asset category. Want to learn about upcoming enhancements? It describes whether a Service on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. Refer to
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