If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. order was cancelled! I am appalled by the lack of honesty, knowledge and training your staff showed. [protected]! shawn mendes tickets order no [protected]. 2.10 Seller's Confirmation. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. To post a ticket for sale on viagogo You must first register with the Site. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. As far as viagogo are concerned person A can not cancel listings on person Bs account. 6.9 Change or Suspension of Site. 9 Jun 2022 . The event itself is within days and yet I still don't have any updates on my ticket. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. Note that this is separate from any VAT viagogo is required to charge on its fees. Search. viagogo charge for cancelling sale. 4.1 Double Posting and Removal of Tickets. What was the unforeseen circumstance? I would like a reply to this email I know I have a 1 in 4 chance of receiving one. We may investigate complaints and violations of our policies. 6.11 Permitted use. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. Order ID [protected] 6.7 Third Party Information. 7.5 Miscellaneous. You also agree not to separately contact the Buyer at any time for any reason. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. We take no responsibility for such issues. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. Be the first to hear about special offers. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. We may investigate complaints and violations of our policies. This does not prevent us from varying these terms without reference to them. I haven't received an email confirming my order. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. When booking on viagogo, even when you select the amount of tickets you want e.g. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. . I therefore would like 40 refunded to my account please. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. How do I find tickets I've already downloaded? Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. All sales and bids are final. So why is it my responsibility that the buyer must go to the event having bought the tickets? Last year I put up a listing on Viagogo for 2 orchestral concert tickets. I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Look forward to your response . You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 2.3 Username and Password. 7.1 Ownership of Intellectual Property. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. When We receive an offer by bank transfer, We will check to see if the bank account is valid. As I was told to send them to u asap so they'd have 'maximum selling time' 6.10 Notices. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. 2.4 Listing. 1.1 Introduction. 8 tickets, it makes it very clear that the price displayed is PER TICKET. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. I ordered tickets for 18/6/17 for the above concert. 3.2 Other Information. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. If You do not qualify, do not use the Services. For Customer Service enquiries, please visit our help centre. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. I want to raise this as an official complaint as trying to resolve this previously has simply not worked None of my emails have been responded to. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. As you could not provide the tickets for your sale 9799872, we have had to cancel this. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 4.1 Double Posting and Removal of Tickets. 2.12 Ticket Fulfillment. Please wait for me to edit this post before posting please false representation/ unethical behaviour. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. VIAGOGO scams their customers, DO NOT USE IT. Why can't I see my order or sale in my account? In its FAQ for Can I cancel my sale? 2.6 Pricing Formats. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. I have received no contact re the rearranged date of the June event. You consent to the exclusive personal jurisdiction and venue of Swiss courts. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. please see in bul point the notes I have made which should evidence the disappointing communication 2.8 Payment Authorisation. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Excessive pricing, bad communication & despicable customer service and still no tickets! Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Why is the price printed on the ticket different to what I paid? There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Kind regards No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. We will also add sales or value added tax on our fees as applicable. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. What are the viagogo Terms and Conditions? Fees at 133% of the ticket itself. Copyright (c) 2006-2023, viagogo AG. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. How do I find tickets I've already downloaded? Search. We often link to other websites, but we can't be responsible for their content. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. This complaint was posted by a verified customer. 5.1 Investigations. 2.9 Notification. Viagogo complaint: 50 euro charge of cancelled ticket sale. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. 7.2 Copyright. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. 2.11 Ticket Fulfillment. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). Invalid tickets are defined as anything where buyers are refused entry. We often link to other websites, but we can't be responsible for their content. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. You will need a username and password to access the Site and use the Services. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. I want a refund off $1393.43 you have taken my money! 3.1 Accurate Descriptions. All sales and bids are final. . To post a ticket for sale on viagogo You must first register with the Site. I confirmed the sale and wanted to ship the tickets over. Your prices were miss leading and a scam. 1.1 Introduction. viagogo charge for cancelling sale. I demand my money back as they never made the concert due to it being outside on the heat. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . Subscribe. This is so we can promote the sale of tickets and items that You list for sale. We do not charge any fees for relisting tickets that you have originally purchased from us. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. [protected]@outlook.com This will surely increase the credibility of your complaint. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. We may also first deduct any amount you owe us from any amount we owe you. This comment was posted by a verified customer. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. There are still plenty of tickets available on the official site. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; 23rd May 2017 - tickets are available to download You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. 5.4 Making Adjustments. 2.11 Collecting Payment. viagogo charge for cancelling sale. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Should I actually pay for this? yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . 3.3 Laws and Regulations. This is not OK and I would not use Viagogo again. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Additional information can be found in our FAQs and on the ticket details pages. montgomery school calendar meny a. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. I was mislead by viagogo and have been completely conned out of this money. During this time, the Site will be temporarily unavailable. 5.2 Violations, Termination and Suspension. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Please note this does not include any sales or value added tax that may be payable on viagogos fees. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Wendy Martin, I have tried to sell a concert ticket with them. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Click here to get notifications about new complaints of Viagogo. the price it is sold for on the primary market). If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The original face. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 6.4 Release. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. 0 . We are not involved in the actual transactions between Buyers and Sellers. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. What is the viagogo complaint handling process? I want some kind of compensation and the fact you have had my money for months is totally unacceptable. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral.
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